Overview
At Shelley Hive Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your AAC Beehive or replacement parts, we accept returns within 60 days of delivery. Items must be in their original packaging and in the same condition as when they were received. If an item is damaged during shipping, we will replace it at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. Please note that processing times may vary depending on your payment provider.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please double-check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at returns@shelleyhiveco.com for further assistance.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model due to damage or defect, contact us at returns@shelleyhiveco.com. We will cover the shipping costs for any exchanges due to damage or defect.
Shipping Returns
To return your product, please contact us at returns@shelleyhiveco.com. You will be responsible for paying for your own shipping costs for returning your item. We will coordinate shipping and pickup with you and the shipping company, and provide you with a Bill of Lading (BOL) that must be given to the shipping company/driver at the time of pickup.
If your return is approved due to damage during shipping, we will cover the cost of return shipping and send a replacement at no additional charge.
Need Help?
If you have any questions about our return policy or need assistance with your return, please reach out to us at:
- Email: returns@shelleyhiveco.com
- Phone: 541-350-3295
We are here to assist you and ensure your experience with Shelley Hive Co. is a positive one.